ph 12 Privacy Policy

When you create an account or use ph 12, we collect certain personal information that is necessary to provide you with a safe and functional gaming experience. This includes your full name, date of birth, email address, mobile number, and a valid government-issued ID for identity verification purposes as required under Philippine regulations. We also collect transactional data such as deposit and withdrawal records, game activity logs, and session timestamps to maintain accurate account histories and detect any unusual activity. Technical information — including your IP address, device type, browser version, and operating system — is automatically recorded each time you access the platform, whether on mobile or desktop. If you contact our support team, we retain records of that correspondence to help resolve any follow-up queries efficiently. We do not collect sensitive financial credentials such as full card numbers or online banking passwords; payment processing is handled by our certified third-party payment partners who operate under their own security standards. All information collected is limited to what is genuinely needed to operate the platform and comply with applicable Philippine laws.

The personal information you provide is used primarily to create and manage your ph 12 account, process deposits and withdrawals, and verify your identity in line with responsible gaming and anti-money laundering obligations. We use your contact details to send you important account notifications, security alerts, and, where you have opted in, promotional communications about bonuses and new features available on the platform. Game activity and session data help us personalise your experience, recommend relevant games or betting markets, and identify patterns that may indicate problem gambling behaviour so that we can offer appropriate support. Technical data such as IP addresses and device identifiers are used for fraud prevention, security monitoring, and to ensure that access to the platform complies with geographic and age restrictions. We may use aggregated, anonymised data for internal analytics and platform improvement purposes; this data cannot be used to identify any individual player. ph 12 does not sell, rent, or trade your personal information to third-party marketers under any circumstances. Your data is processed only for the purposes described in this policy, and we retain it only for as long as is necessary or required by law.

ph 12 shares your personal information only in limited and clearly defined circumstances, and never for commercial gain. We work with trusted third-party service providers — including payment processors, identity verification partners, and cloud infrastructure providers — who access only the data they need to perform their specific function and are contractually bound to protect it. In cases where we are legally required to do so, we may disclose your information to Philippine regulatory authorities, law enforcement agencies, or courts in response to a valid legal request or investigation. If ph 12 undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We do not share your data with other online gaming platforms, advertising networks, or data brokers. Any third party that receives your data is required to handle it in accordance with applicable data protection laws and our contractual requirements. You will be notified of any material change to how your data is shared, to the extent permitted by law.

As a player based in the Philippines, you have the right to access the personal information we hold about you, request corrections to any inaccurate data, and ask us to delete your account and associated records where there is no legal obligation to retain them. You may also withdraw your consent to receive marketing communications at any time by contacting our support team at [email protected] or by using the unsubscribe option in any promotional email. If you believe your data has been handled incorrectly, you have the right to raise a complaint with the relevant Philippine data protection authority. Requests to access, correct, or delete your data will be processed within a reasonable timeframe, and we will keep you informed of the progress. Please note that certain data — such as transaction records and identity verification documents — must be retained for a minimum period as required by Philippine law, even after account closure. To exercise any of your rights, please contact us directly at [email protected] with your registered account details so we can verify your identity before processing the request. We are committed to responding to all data-related enquiries promptly and transparently.

ph 12 uses cookies and similar tracking technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly across sessions. Essential cookies are required for the platform to operate and cannot be disabled without affecting your ability to use core features such as account login and game loading. We also use analytics cookies to understand how players navigate the platform, which pages are most visited, and where technical issues may occur; this data is collected in aggregated form and does not identify individual users. You can manage your cookie preferences through your browser settings at any time, though disabling non-essential cookies may affect certain personalisation features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour on ph 12. Any updates to our cookie practices will be reflected in this policy, and where required, we will seek your consent before placing new types of cookies on your device. For more information about how cookies work and how to control them, most modern browsers include a built-in help section that explains your options.